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10% off your first order with code AXISROCKS
Customer service is available from 9:00am to 6:00pm EST from Monday to Thursday and 9:00am to 5:00pm EST on Friday.
Unless otherwise specified, all orders ship via Ground - United Parcel Service (UPS). Orders placed before 1:00PM Eastern time on a business day ship the same day. Orders placed on weekends or holidays ship the next business day.
See the chart for approximate time-in-transit for your Ground Shipment Order.
Yes. When selecting TWO DAY or NEXT DAY service, please take in account that orders placed after 1:00PM Eastern time do not ship until Next Business Day. Also note that while we make every effort to meet your delivery requirements, we make no warranty, implied or otherwise, that your package will be delivered at a specific time or date. We cannot be held liable for weather delays, absence of or refusal by a person to accept your package, incomplete or inaccurate address, or other factors beyond our control that could affect delivery of your order.
Axis E-commerce Orders are shipped for weekday delivery only. Please contact us at storesupport@axispromo.com to discuss special arrangements for Saturday delivery.
Ground orders to Hawaii, Alaska and Puerto Rico ship via US Post Office Priority Mail. Two Day and Next Day orders to Hawaii, Alaska and Puerto Rico locations are subject to UPS standards for those services.
International orders are subject to a wide variety of options. Please email storesupport@axispromo.com to discuss options available.
In the unlikely chance that merchandise was damaged in shipment, make an immediate claim with the driver. Please do not distribute the items until the carrier can inspect the shipment and a claim can be submitted.
Email customer service at storesupport@axispromo.com for instructions on missing items. Retain all packaging materials, tags, and labels from your shipment.
We make every effort to accurately describe the products we sell and to inspect them before packing. If for any reason you want to return an item due to wrong size, wrong color or you simply changed your mind, please click the return button below.
Please go to the returns page to submit a Request for Return Authorization. Certain items might be subject to specific policies. To expedite the return process, please have your order number ready when you email us or include your order number with all correspondence.
Products are eligible for return if they are:
Clearance items are not eligible for return.
Axis E-commerce only accepts credit cards issued by banks that maintain a US affiliation to verify ownership of your card.
Please go to the My Account Login page and click forgot my password we will send your password to the account which you originally ordered from.
When your order is complete and accepted, an order summary will be sent to the email account you specified.
Orders do not ship until the Next Business Day after your order is placed. Orders can be cancelled at no charge to you up until the time they ship. Please send an email to storesupport@axispromo.com. On subject line put ‘ORDER CANCEL”
Orders do not ship until the Next Business Day after your order is placed. Orders can be changed at no charge to you up until the time they ship. Please send an email to storesupport@axispromo.com. On subject line put ‘ORDER CHANGE”
Go to MY ACCOUNT, sign in and go to order status.